Hospitality Heroes

Spotlight: Teresa Ellefritz, Gold Coast Hotel & Casino

“Hospitality Heroes” is a program created by the LVCVA in conjunction with the U.S. Travel Association’s National Travel and Tourism Week, celebrated annually in May. The LVCVA and its tourism partners honor employees who deliver superior customer service. Since the program began in 2008, nearly 600 “Hospitality Heroes” have been recognized in Southern Nevada. This series will spotlight the 2019 Hospitality Hero winners. We kick off the series with Teresa Ellefritz.

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Hospitality Heroes

THE THRILL INSTRUCTOR: Hospitality Hero Victor Haase monitors the action at Fremont Street’s hot attraction

Few entrances are preceded by such a warm welcome: “Know the signs of an outbreak,” reads the poster on the wall. “Glazed eyes. Skin rash. …

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Hospitality Heroes

MOB MAVEN’S HAVEN: Wiseguy chronicler Frank LaPena shines at Mob Museum

You’ll be absolutely gobsmacked. Or more to the point: Mob-smacked. “I tell these stories, and people are mesmerized,” says 80-year-old Mob Museum guest services agent …

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