Spotlight: Aldy Reifer, MGM Grand Hotel-Casino
“Hospitality Heroes” is a program created by the Las Vegas Convention and Visitors Authority (LVCVA), in conjunction with the U.S. Travel Association’s National Travel and Tourism Week, celebrated annually in May. The LVCVA (which produces Las Vegas Newswire) and its tourism partners honor employees who deliver superior customer service. Since the program began in 2008, nearly 600 “Hospitality Heroes” have been recognized in Southern Nevada. This series spotlights the 2019 Hospitality Hero winners.
Hero: Aldy Reifer
Employer: MGM Grand Hotel-Casino/MGM Resorts International
Position: Bell person
Department: Front services
Years in current position: 3 ½
Years with the company: 22
Years as a Vegas resident: 40
Originally from: The Philippines
Comments from Aldy’s supervisor, Robert Harridge:
“Aldy is the most recent recipient of our Guest View Star of the Month Award for excellence in guest service. Aldy not only receives positive guest comments on a regular basis, but the comments that he receives tend to embody the genuine kindness that we want all of our guests to experience while on our property.
“A recent guest comment: ‘Aldy was our bellhop not only when we arrived but when we checked out! He was so kind, helpful, and entertaining. Aldy talked with all of us, remembered our names, and was so happy to hear about our great experience. We were there for a bachelorette (party) and Aldy offered up some advice to our bride about how him and his wife had made their marriage work. SO SWEET!!’
“Aldy’s genuine kindness is not limited to our external guests. For over 22 years, Aldy has been a great teammate, bringing his positive attitude and kind spirit to his job every day. We are truly blessed to have such a genuinely kind and hardworking team member as Aldy. He makes our department, and hotel, better on a daily basis.”