Hospitality Heroes

Spotlight: Alexandria Sandoval French, Treasure Island Hotel & Casino

“Hospitality Heroes” is a program created by the Las Vegas Convention and Visitors Authority (LVCVA), in conjunction with the U.S. Travel Association’s National Travel and Tourism Week, celebrated annually in May. The LVCVA (which produces Las Vegas Newswire) and its tourism partners honor employees who deliver superior customer service. Since the program began in 2008, nearly 600 “Hospitality Heroes” have been recognized in Southern Nevada. This series spotlights the 2019 Hospitality Hero winners.

Hero: Alexandria Sandoval French

Employer: Treasure Island Hotel & Casino/Phil Ruffin-Ruffin Companies

Position: Fountain Worker

Department: Starbucks

Years in current position: 11

Years with the company: 11

Years as a Vegas resident: 11

Originally from: California

Comments from Alexandria’s supervisor, Raymond Irizarry:

Alexandria Sandoval French, right, is presented an LVCVA Hospitality Hero award by LVCVA Host Committee Chairman Oscar B. Goodman and Brand Ambassador Dina Auneau at her Starbuck’s in Treasure Island Hotel-Casino on Wednesday, May 29, 2019. (Mark Damon/Las Vegas News Bureau)

“A cool California chick, Alexandria ‘Alex’ Sandoval French began her career at Treasure Island as a bus person in Starbucks. About six months later, she was promoted to Starbucks fountain worker, our ‘barista.’ Alex has been described as a natural-born leader who leads by example and goes above and beyond expectations. Because of her hard work and attention to detail, Alex was recommended by the Starbucks district manager to be the sole trainer for the TI Starbucks team.

“Alex was nominated for Employee of the Month in April 2018 and was also named the recipient. Her supervisor nominated Alex because she is a walking example of teamwork and outstanding customer service. Alex is a great coach for her coworkers and is always willing to help out. Alex has made suggestions to management to help better the department.

“In her down time, Alex loves to craft hockey puck holders, sports gnomes, and a variety of other homemade goods. She spends time volunteering. Alex has worked with the Make-A-Wish Foundation to make a young boy’s wish of sailing on a boat and swimming a reality. In March 2019, Alex was named the 2018 Employee of the Year recipient.”

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