Spotlight: Ferdinand Bungay, The Signature at MGM Grand
“Hospitality Heroes” is a program created by the Las Vegas Convention and Visitors Authority (LVCVA), in conjunction with the U.S. Travel Association’s National Travel and Tourism Week, celebrated annually in May. The LVCVA (which produces Las Vegas Newswire) and its tourism partners honor employees who deliver superior customer service. Since the program began in 2008, nearly 600 “Hospitality Heroes” have been recognized in Southern Nevada. This series spotlights the 2019 Hospitality Hero winners.
Hero: Ferdinand Bungay
Employer: The Signature at MGM Grand/MGM Resorts International
Department: Food and beverage
Years in current position: 1
Years with the company: 4
Years as a Vegas resident: 21
Originally from: Manila, the Philippines
Comments from Ferdinand’s supervisor, Doreen Fang:
“Ferdinand — aka, Ferdi — is an exceptional team member. Every single day that he comes into work, he does it with a smile and a positive attitude. He ensures that each guest receives not only the best libation, but he also strives to provide impeccable service and (an) outstanding customer experience. He exemplifies what our ‘Show’ service standards are all about.
“We consistently receive rave reviews and feedback regarding how friendly and amazing Ferdi is. His passion for mixology and entertaining his guests is apparent to all that walk into our lounge.
“Ferdi is an amazing asset to our company and he is the reason why so many guests return.”