Spotlight: LJ Castrellon, The Mob Museum
“Hospitality Heroes” is a program created by the Las Vegas Convention and Visitors Authority (LVCVA), in conjunction with the U.S. Travel Association’s National Travel and Tourism Week, celebrated annually in May. The LVCVA (which produces Las Vegas Newswire) and its tourism partners honor employees who deliver superior customer service. Since the program began in 2008, nearly 600 “Hospitality Heroes” have been recognized in Southern Nevada. This series spotlights the 2019 Hospitality Hero winners.
Hero: LJ Castrellon
Employer: National Museum of Organized Crime and Law Enforcement, aka the Mob Museum
Department: Food and Beverage
Years in current position: 1
Years with the company: 1
Years as a Vegas resident: 3
Originally from: California
Comments from LJ’s supervisor, Clint Thoman:
“LJ consistently seeks out new ways to improve the quality of the guest experience and strives to wow museum guests each and every day. She has (a) warm and congenial personality with which she easily puts guests at ease and makes them feel welcomed in the speakeasy. She is energetic and cheery, attentive and patient.
“LJ has the skills, knowhow and passion to elevate the experience of each and every guest — and just as importantly, the dedication to make it happen! LJ knows the speakeasy drink menu inside and out, is unafraid to suggest new and better ways of doing things, delivers excellent ‘cocktail-cam’ demonstrations, is a go-to person for other museum departments, and is often cited by name in social media posts and guest survey results.
“Quite simply, LJ is a difference-maker!”