Hospitality Heroes

Spotlight: Michael Grenier, Paris Las Vegas

“Hospitality Heroes” is a program created by the Las Vegas Convention and Visitors Authority (LVCVA), in conjunction with the U.S. Travel Association’s National Travel and Tourism Week, celebrated annually in May. The LVCVA (which produces Las Vegas Newswire) and its tourism partners honor employees who deliver superior customer service. Since the program began in 2008, nearly 600 “Hospitality Heroes” have been recognized in Southern Nevada. This series spotlights the 2019 Hospitality Hero winners.

 Hero: Michael Grenier

Employer: Paris Las Vegas / Caesars Entertainment Corp.

Position: Bell Captain for front services

Department: Front Services

Years employed with Caesars Entertainment Corp.: 46

Years lived in Las Vegas: 49

Hometown: Sanford, Maine

Comments from Michael’s supervisor, Thomas Henderson:

“Community service is a big part of Mike’s life. He lost his daughter at a very early age (11 months) due to cardiac disease. This was a hard time in his life and by doing community service/charity, it gives Mike the fighting spirit to get through hard times. Being able to help others is his reward. 

“Mike has volunteered countless hours of his own personal time. He has been a block captain for his neighborhood watch for 20 years, engaging his neighborhood by holding block parties and inviting local law enforcement to educate his community and create a safe neighborhood. He is a food drive advocate for his church, Central Christian, and has been a blood donor since 1975, donating four times a year.

“At work, Mike spearheads the department’s (charity) drives. The department raised over 200 pounds of nonperishable food, plus numerous school supplies for the back-to-school fund drive. His passion for helping the community includes adopting five families for Thanksgiving and two families for Christmas, providing meal baskets and gifts.  

“He has also been involved with Crippled Children’s Foundation fundraisers since 1976. If it weren’t for this organization, Mike and his family would not have been able to travel to hospitals throughout the nation when his daughter required special medical attention, so it is a commitment that is near and dear to his heart.”



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