Hospitality Heroes

Spotlight: Mildred “Milly” Pomeroy, The Mirage

Hero: Mildred “Milly” Pomeroy

Employer: The Mirage / MGM Resorts International

Position: Front Desk Clerk

Department: Hotel/Front Desk

Years in current position: 17

Years with the company: 17

Comments from Milly’s supervisor, Dorothy Diaz-Gouzy

“Milly has been an exceptional employee at the Mirage front desk. She is consistently recognized by her peers and guests for her outstanding guest service. In 2018, Milly received more than 150 positive guest comments through our guest survey. She was also recognized as a Star of the Shop with our internal shopping program.”

Milly has inspired the following comments from her customers:

  • “We’ve known Milly for about 12 years. Excellent person. This is one of the many reasons why we always return to The Mirage.”
  • “Milly was very helpful and pleasant. When I happened to walk by the front desk a day after checking in, Milly acknowledged me and not only remembered my name but also remembered my room number. I found this to be exceptional considering the many people she must have dealt with since my check-in. She also went above and beyond to find a satisfactory room.”

Diaz-Gouzy concludes: “Milly is an amazing ambassador for The Mirage.”

Mildred “Milly” Pomeroy, center, front desk clerk at the Mirage Las Vegas receives her LVCVA Hospitality Hero award from Host Committee Chairman Oscar B. Goodman and Showgirl Porsha Revesz at The Mirage on Wednesday, June 19, 2019. (Mark Damon/Las Vegas News Bureau)

“Hospitality Heroes” is a program created by the Las Vegas Convention and Visitors Authority (LVCVA), in conjunction with the U.S. Travel Association’s National Travel and Tourism Week, celebrated annually in May. The LVCVA (which produces Las Vegas Newswire) and its tourism partners honor employees who deliver superior customer service. Since the program began in 2008, nearly 600 “Hospitality Heroes” have been recognized in Southern Nevada. This series spotlights the 2019 Hospitality Hero winners.


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