Hospitality Heroes

Spotlight: Robbie Knight, Bally’s Las Vegas

“Hospitality Heroes” is a program created by the Las Vegas Convention and Visitors Authority (LVCVA), in conjunction with the U.S. Travel Association’s National Travel and Tourism Week, celebrated annually in May. The LVCVA (which produces Las Vegas Newswire) and its tourism partners honor employees who deliver superior customer service. Since the program began in 2008, nearly 600 “Hospitality Heroes” have been recognized in Southern Nevada. This series spotlights the 2019 Hospitality Hero winners.

LVCVA Host Committee Chairman Oscar B. Goodman presents a Hospitality Hero award to Bally’s employee Robbie Knight Thursday, June 20, 2019. (Sam Morris/Las Vegas News Bureau)

Hero: Robbie Knight

Employer: Bally’s Las Vegas

Position: Casino cage clerk

Years in current position: 11

Hometown: Alexandria, Louisiana

Comments from Robbie’s supervisor:

“Robbie has been with our company for 35 years, first starting in keno, transferring to race and sports, and now has been in the cage for the last 11 years.  As many local heroes go unnoticed, Robbie never ceases to impress. She is easily the most compassionate person we know, the kind of person who goes out of her way to help the less fortunate every day. 

“When she is not caring for her family, she devotes her time to various organizations, including many of our hero events. Robbie is dedicated year after year, assisting with the Caesars Halloween for Kids event for the last 10 years.  Robbie raises, donates and gathers different items for Halloween baskets and then uses her free time to make sure all the baskets are delivered and passed out to the sick children in our local hospitals.

“Our compliance department is always reaching out to Robbie for assistance when it comes to any type of charities. She’s the go-to person when it comes to helping others. 

“On her weekends, Robbie also donates her time to the young girls of single parents. She motivates them and provides them with life skills to keep them on a positive path in life. Robbie teaches them how to cook dinner, keep up on personal hygiene and how to sew their own purses and handbags. Robbie also has the time to make barbecue dinners for the homeless and does various church events that also give back to the community. 

“Robbie is such a positive impact on our community and is an inspiration to all of us here at the casino cage. She has been recognized for her work within our property, being named employee of the month four times over her 35 years of service.

“Now we would like her to be recognized for her giving heart within our community.”



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