Hospitality Heroes

Spotlight: Shavontae Avery, Caesars Palace

“Hospitality Heroes” is a program created by the Las Vegas Convention and Visitors Authority (LVCVA), in conjunction with the U.S. Travel Association’s National Travel and Tourism Week, celebrated annually in May. The LVCVA (which produces Las Vegas Newswire) and its tourism partners honor employees who deliver superior customer service. Since the program began in 2008, nearly 600 “Hospitality Heroes” have been recognized in Southern Nevada. This series spotlights the 2019 Hospitality Hero winners.


Hero: Shavontae Avery

Employer: Caesars Palace

Position: Facilities Coordinator

Department: Facilities

Years employed at Caesars Palace: 3

Years lived in Las Vegas: 10

Hometown: Sommerville, North Carolina

Comments from Shavontae’s supervisors, Kazuko Imura and Osen Pogoson: 

“Shavontae Avery is fervent about many different causes, but the one that she champions the most is St. Jude’s (charities). Being the mother of three small children, volunteering to help the children and families of St. Jude’s has been a given. From years past to present day, Shavontae has attended every St. Jude’s day hosted by Chili’s, where the proceeds go toward the charity.

“Two years ago, she decided to take her passions further by joining the Committee of Volunteers for the Las Vegas sector of St. Jude’s. Through this program, she has helped in orchestrating the annual run/walk for St. Jude’s, as well as other fundraising events. Her dream is to be able to visit the St. Jude’s hospital in Tennessee to be able to assist the hospital directly, but in the meantime, she helps where she can.

“St. Jude’s is her favorite charity because of how well they take care of the patients and their families. She loves the fact that no family receives a bill, they have ‘NoMo Chemo‘ parties and the patients go through the hospital in a wagon (instead of) a wheelchair. St. Jude’s really takes care of the children and families by turning a dark situation into such a light experience.

“Shavontae is a Hero because she proves time and time again that she is committed to spreading that light as far and wide as she can.”



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