Spotlight: Shiree Dale, Gold Coast Hotel-Casino
“Hospitality Heroes” is a program created by the Las Vegas Convention and Visitors Authority (LVCVA), in conjunction with the U.S. Travel Association’s National Travel and Tourism Week, celebrated annually in May. The LVCVA (which produces Las Vegas Newswire) and its tourism partners honor employees who deliver superior customer service. Since the program began in 2008, nearly 600 “Hospitality Heroes” have been recognized in Southern Nevada. This series spotlights the 2019 Hospitality Hero winners.
Hero: Shiree Dale
Employer: Gold Coast Hotel-Casino, Boyd Gaming Corp.
Position: Slot Floor Person, daytime shift
Years in current position: 25
Years as a Vegas resident: 26
Comments from Shiree’s supervisor, Pamela Fagan:
“Shiree Dale is the definition of Boyd Style. She demonstrates enthusiasm toward everyone she encounters and exemplifies customer service excellence every day. Shiree handles her daily job responsibilities with ease and a great sense of personal pride, evidenced by the numerous compliments she receives from our guests.
“She has amazing retention for names and personal details. With every interaction, Shiree ensures each player is comfortable and treated like a long-term friend and part of the family. The adage, ‘She never met a stranger,’ certainly represents her outgoing personality and the way she treats everyone with kindness, respect, sincere interest and friendship. The positivity and integrity she demonstrates during interactions leads to lasting loyalty and appreciation for our casino.
“She also exhibits strong leadership qualities and a commitment to operational success. Over the past year, Shiree cleared the second-highest number of service calls for the entire slot department at 14,202. Her resolution times are 12 seconds faster than the floor average and she willingly accepts additional responsibilities such as acting as a backup supervisor. Management can trust Shiree to work independently and with integrity.
“Her ability to accurately and professionally handle job tasks while creating a fun and welcoming environment make her the best in everyday service and Boyd style. Shiree cultivates a culture of excellence at the Gold Coast and deserves to be recognized as a Hospitality Hero.”