Spotlight: Thersia Moore, Circus Circus Las Vegas
“Hospitality Heroes” is a program created by the Las Vegas Convention and Visitors Authority (LVCVA), in conjunction with the U.S. Travel Association’s National Travel and Tourism Week, celebrated annually in May. The LVCVA (which produces Las Vegas Newswire) and its tourism partners honor employees who deliver superior customer service. Since the program began in 2008, nearly 600 “Hospitality Heroes” have been recognized in Southern Nevada. This series spotlights the 2019 Hospitality Hero winners.
Hero: Thersia Moore
Employer: Circus Circus Las Vegas /MGM Resorts International
Position: Casino porter
Department: Environmental services
Years in current position: 45
Years with the company: 45
Years as a Vegas resident: 46
Originally from: Louisiana
Comments from Thersia’s supervisor, Tufani Scruggs:
“Thersia has been welcoming guests to the iconic Circus Circus Las Vegas for nearly 46 years. As an ambassador for the property, her infectious energy invigorates all who come in contact with her.
“Always positive and always smiling, her high energy and self-drive to be the best, her attention to detail and outgoing personality to engage are second to none. She is seen as a role model for other team members. Working in a fast-paced, high-volume, high-demand setting has given her a platform to excel and deliver world class service that goes above and beyond to both guests and team members alike.
“Thersia embodies the Hospitality Heroes award and is an exceptional representative for the City of Las Vegas and our culture.”