Hospitality Heroes

Spotlight: Win Shigley, Aria Resort & Casino

“Hospitality Heroes” is a program created by the Las Vegas Convention and Visitors Authority (LVCVA), in conjunction with the U.S. Travel Association’s National Travel and Tourism Week, celebrated annually in May. The LVCVA (which produces Las Vegas Newswire) and its tourism partners honor employees who deliver superior customer service. Since the program began in 2008, nearly 600 “Hospitality Heroes” have been recognized in Southern Nevada. This series spotlights the 2019 Hospitality Hero winners.

Hero: Win Shigley

Employer: Aria Resort & Casino/MGM Resorts International

Position: Assistant Manager of Convention Security Services

Department: Security

Years in current position: 2

Years with the company: 11

Years as a Vegas resident: 11

Originally from: Illinois

Comments from Michael’s supervisor, Sean Duran:

“Win began her security career with MGM Resorts International in 2008 as a construction security officer, where she demonstrated a high level of customer service and security acumen with every interaction and assignment. Because of her phenomenal performance, Win was promoted to security special events and projects supervisor in 2015. In this position, she was responsible for staffing and planning all security needs for internal and external events, including all convention group security assignments.

“Win’s work ethic and individualized attention to guest service for each and every convention attendee earned her a promotion to her current position of convention security services assistant manager. Win has served in this capacity since 2017 and has continued to demonstrate the highest standards of service to every guest and employee she interacts with. Her attention to detail and responsiveness to guest needs has a direct impact on the steadily growing convention business of Aria Resort & Casino.

“Win manages a team of convention professionals who consistently go above and beyond to create lasting impressions for all of our guests. Their performance is a direct reflection of Win’s commitment to guest service.

“Thank you, Win, for modeling such amazing standards of leadership, guest service and excellence!”


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